私の経験：

Bonjour, Oui c'est bien ma commande

Bonjour merci pour les informations. Je vais regarder sur youtube comment on test la batterie avec un voltmètre et je vous l'enverrai demain. Bonne journée

Bonjour, voici les informations que vous m'avez demandé

Hello, Thank you for your answer. Yes it's OK for me. I think the difference between 35AH and 33.6AH is negligible.

Hello, Thank you for your reply. I've had many disappointments when buying batteries in the past, and ChamRider seemed to be the reliable seller I had been looking for. That's why I chose your products over Bosch or other European brands. I understand that your internal policy requires these fees, but European consumer law (2-year legal guarantee of conformity) states that return shipping costs must be covered by the seller for defective products. That said, I'd rather find a simple solution for both of us than go down that route. Would it be possible to consider an alternative? For example: A replacement shipped directly without requiring a return first A partial refund or store credit to account for the defect A prepaid return label on your side I'm open to your suggestions, and I hope we can resolve this directly together. Best regards

Thanks, Merry Christmas

Hello, Were you able to check with your company? Thank you, Sincerely, Pierre Moati

Hello, Thank you for your effort. Could you please tell me the delivery price?

Hello, could you please give me a response? I need to consider what is the most cost-effective option for me between: - sending you the defective battery at my own expense - accepting a new battery (for which I am still waiting for you to confirm the capacity) - giving up on Chinese products altogether and writing an article explaining my experience with ChamRider's warranty

Ok.

Ok. How does it work? Do you ship the battery and I pay the courier upon delivery? Or are you going to place a new order for me?

Ok, i will wait for your answer

Hello, Could you please check with your company if they have made a decision? My bike has been out of order for quite some time now, and I need to decide what to do. For instance, I could write a review on trustpilot.com and remove if I receive the battery for the warranty. Furthermore, I develop websites and have extensive knowledge of SEO (search engine optimization). It wouldn't be difficult for me to purchase a domain name such as chamriders.com or chamrider-cells.com (available) to share my experience. As I mentioned from the beginning, I would prefer a simple and amicable resolution. However, that doesn't seem to be the direction things are heading, and I believe I have been quite patient!

Hello, As promised, here's the first step. It is waiting for validation but it will be published soon on Trustpilot. I'm giving you until next Wednesday to find a fair solution that complies with European law. After that deadline, I'll play by your rules and buy the domain name http://chamrider-batteries.eu/ to improve my search engine ranking and warn any potential new buyers about your shady practices. I believe it's in your best interest to honor my guarantee. Each lost potential customer could cost you more, while your products are worthwhile (as long as they don't break down). I promise to remove my review once I receive the replacement battery. Once again, I have always advocated for an amicable solution, but I get the impression that you simply don't want to solve the problem.

Ok, so what I have to do now?

Hello, It is now Wednesday and you still haven't responded to me. Always promises, but no action on your part. As stated, if you do not confirm regarding the battery, I will purchase the domain name "https://chamrider-batteries.eu/" today. I'm not worried about €7 compared to the money I've already lost. Regards

Hello, In your warranty conditions (which do not comply with European laws), you state that returning the battery is at the buyer's expense when a failure (of any kind) occurs after 90 days. So ultimately, you're asking me to return the battery at my own expense AND pay the shipping costs to receive the new battery? I'm sorry, but I cannot accept commercial terms that go against my rights. I will therefore publish my experience on my website, because it's very important that every European consumer be warned that your batteries are excellent products, but that if they unfortunately happen to fail, they will have to pay costs for repair/replacement, even within the European Union. I have no desire whatsoever to harm you or prevent you from making sales, but I believe European customers deserve to know exactly what to expect when purchasing your products from outside the EU rather than from European brands. As you can see, I have purchased the domain name https://chamrider-batteries.eu/ to share my experience. It will be published this weekend. I stand by my position: if you honour the warranty, I will take down the website. Truly disappointed... I thought the Chinese market wanted to improve its reputation and fight against the poor image of questionable practices and low-quality products. I made an error in my judgment.