16/12/2025
Bonjour, ici Jackson de ChamRider. J'ai reçu un message de l'équipe du site web indiquant que votre batterie ne fonctionne pas, est-ce exact ?
08:29
Est-ce le numéro de commande ?
08:30
Bonjour,
Oui c'est bien ma commande
La batterie fonctionnait parfaitement et je pouvais suivre son état via le BMS, mais aujourd'hui, elle ne fait plus rien
Plus détectée par l'application
Le chargeur ne réagit plus quand je la branche pour la recharger
Thanks for your message! We're currently out of office (this is outside our working hours), so I may not be able to get back to you right away.
Feel free to share any details you need to provide or questions you have, and I'll prioritize replying to you as soon as we're back online.
01:48
17/12/2025
Désolé pour la réponse tardive. Avez-vous un voltmètre ?
Pourriez-vous effectuer les opérations suivantes :
1. Prenez une photo de l'étiquette de la batterie et envoyez-la-moi. Cette étiquette indique la tension et la capacité de la batterie.
2. Si vous possédez un voltmètre, veuillez l'utiliser pour tester la batterie.
3. Chargez la batterie à l'aide du chargeur, puis montrez-moi l'état de la charge.
4. Appuyez sur le témoin de tension de la batterie et montrez-moi le niveau de charge affiché. Connectez ensuite le contrôleur et vérifiez si l'indicateur s'allume.
15:01
Si la batterie est endommagée, nous vous la remplacerons par une batterie neuve.
15:03
Veuillez enregistrer une vidéo des étapes ci-dessus et me l'envoyer. Merci.
15:04
19/12/2025
Bonjour merci pour les informations. Je vais regarder sur youtube comment on test la batterie avec un voltmètre et je vous l'enverrai demain.
Bonne journée
Thanks for your message! We're currently out of office (this is outside our working hours), so I may not be able to get back to you right away.
Feel free to share any details you need to provide or questions you have, and I'll prioritize replying to you as soon as we're back online.
17:10
20/12/2025
Bonjour, voici les informations que vous m'avez demandé
23/12/2025
Sorry i was sicked 2 days ago
04:39
I checked your message now
04:40
The battery does appear to be damaged. I will apply for a replacement battery for you. However, the 36V 35AH battery is out of stock; our European warehouse currently only has 36V 33.6AH batteries with LG cells. Would it be alright if I sent you this type of battery?
04:46
Hello,
Thank you for your answer.
Yes it's OK for me.
I think the difference between 35AH and 33.6AH is negligible.
25/12/2025
Hello sir. According company warranty, we can't send the new battery to you for free. We can repair the battery to you for free and you may have to pay the delivery cost. It's ok? Can you send to our after-sale point? The point is in Italy
09:11
Hello,
Thank you for your reply.
I've had many disappointments when buying batteries in the past, and ChamRider seemed to be the reliable seller I had been looking for. That's why I chose your products over Bosch or other European brands.
I understand that your internal policy requires these fees, but European consumer law (2-year legal guarantee of conformity) states that return shipping costs must be covered by the seller for defective products.
That said, I'd rather find a simple solution for both of us than go down that route. Would it be possible to consider an alternative? For example:
A replacement shipped directly without requiring a return first
A partial refund or store credit to account for the defect
A prepaid return label on your side
I'm open to your suggestions, and I hope we can resolve this directly together.
Best regards
Okay sir. I will discuss with my company i will respond you asap
10:34
Thanks for your message! We're currently out of office (this is outside our working hours), so I may not be able to get back to you right away.
Feel free to share any details you need to provide or questions you have, and I'll prioritize replying to you as soon as we're back online.
10:35
04/01/2026
Hello,
Were you able to check with your company?
Thank you,
Sincerely,
Pierre Moati
06/01/2026
Sorry sir. The company stated that it is necessary to follow the company's regulations.
08:12
[Ce message a été supprimé]
08:12
Would this work: I can apply for a new 36V25 battery for you, and you only need to pay for the shipping costs; I will ship it to you.
08:13
Hello,
Thank you for your effort.
Could you please tell me the delivery price?
However, i had a 35A battery, not a 25A. The difference in capacity is enormous.
Please let me know if you can supply me with a 33.5/35A like the one I originally purchased.
07/01/2026
Hello, could you please give me a response?
I need to consider what is the most cost-effective option for me between:
- sending you the defective battery at my own expense
- accepting a new battery (for which I am still waiting for you to confirm the capacity)
- giving up on Chinese products altogether and writing an article explaining my experience with ChamRider's warranty
Please wait a minute sir. I confirm for you now
09:16
Sir i'm asking the shipping cost, i will respond you when they reply me
09:25
The cost-effective way is i'm sending you a new 36V31.5AH battery you only pay the shipping cost
09:29
It's about 20-30 euros
09:29
It's ok? If you agree i applying for you now
09:30
Ok. How does it work?
Do you ship the battery and I pay the courier upon delivery?
Or are you going to place a new order for me?
It may you need pay at first and i send to you when receive the cost. Let's see what will they decide, since it's first time company do it maybe they will give you for free
10:03
Ok, i will wait for your answer
Thanks for your message! We're currently out of office (this is outside our working hours), so I may not be able to get back to you right away.
Feel free to share any details you need to provide or questions you have, and I'll prioritize replying to you as soon as we're back online.
10:34
09/01/2026
Hello,
Could you please check with your company if they have made a decision?
My bike has been out of order for quite some time now, and I need to decide what to do.
For instance, I could write a review on trustpilot.com and remove if I receive the battery for the warranty.
Furthermore, I develop websites and have extensive knowledge of SEO (search engine optimization). It wouldn't be difficult for me to purchase a domain name such as chamriders.com or chamrider-cells.com (available) to share my experience.
As I mentioned from the beginning, I would prefer a simple and amicable resolution.
However, that doesn't seem to be the direction things are heading, and I believe I have been quite patient!
10/01/2026
Hello,
As promised, here's the first step. It is waiting for validation but it will be published soon on Trustpilot.
I'm giving you until next Wednesday to find a fair solution that complies with European law.
After that deadline, I'll play by your rules and buy the domain name
http://chamrider-batteries.eu/ to improve my search engine ranking and warn any potential new buyers about your shady practices.
I believe it's in your best interest to honor my guarantee. Each lost potential customer could cost you more, while your products are worthwhile (as long as they don't break down).
I promise to remove my review once I receive the replacement battery.
Once again, I have always advocated for an amicable solution, but I get the impression that you simply don't want to solve the problem.
12/01/2026
After initial consultation with the company, I've applied for a replacement battery of the same model for you; you only need to pay for shipping. The battery is fully functional.
04:02
Ok, so what I have to do now?
14/01/2026
Hello,
It is now Wednesday and you still haven't responded to me.
Always promises, but no action on your part.
As stated, if you do not confirm regarding the battery, I will purchase the domain name "
https://chamrider-batteries.eu/" today.
I'm not worried about €7 compared to the money I've already lost.
Regards
16/01/2026
So sorry i was waiting company respond
06:53
I'm just a salesperson, friend. I can't make any decisions regarding your order.
06:53
The company just replied to me. We can send you a set of the same 36V 35AH batteries, but you will need to pay for shipping and will need to send the original batteries back to our. Our after-sale point in Italy
06:56
When after-sale point received the battery and receive your shipping cost we will send the replacement battery
06:56
Hello,
In your warranty conditions (which do not comply with European laws), you state that returning the battery is at the buyer's expense when a failure (of any kind) occurs after 90 days.
So ultimately, you're asking me to return the battery at my own expense AND pay the shipping costs to receive the new battery?
I'm sorry, but I cannot accept commercial terms that go against my rights.
I will therefore publish my experience on my website, because it's very important that every European consumer be warned that your batteries are excellent products, but that if they unfortunately happen to fail, they will have to pay costs for repair/replacement, even within the European Union.
I have no desire whatsoever to harm you or prevent you from making sales, but I believe European customers deserve to know exactly what to expect when purchasing your products from outside the EU rather than from European brands.
As you can see, I have purchased the domain name
https://chamrider-batteries.eu/ to share my experience. It will be published this weekend.
I stand by my position: if you honour the warranty, I will take down the website.
Truly disappointed... I thought the Chinese market wanted to improve its reputation and fight against the poor image of questionable practices and low-quality products. I made an error in my judgment.
Sir please give me a little time. Based on your question, I will now discuss this with the company again.
08:53
